Orders

1. How do I obtain a copy of my invoice/receipt?
2. I have purchased an item from your website and wish to delay the delivery, is this possible?
3. Where is my invoice/receipt?
4. Can I call curtainfabricsonline.com to place a telephone order?
5. Can we be invoiced for an order we wish to make, as opposed to paying when the order is placed?
6. What happens if I input the wrong delivery address?
7. My order has been duplicated, what should I do?
8. If I order a pre-order when will I receive it?
9. I have received the wrong item or completely the wrong order what should I do?
10. Can I add or remove items from my order once I have placed it?
11. I have not received my sample order, why?
12. The delivery dates on my order keep changing, why?
13. Where is my receipt, warranty and guarantee?
14. The stock I wished to purchase is no longer allocated to my order, why?
15. Will my order be dispatched together?
16. My parcel shows signed for but I have not received it, why?
17. Can I collect from you?
18. How can I pay?
19. My order has been returned to curtainfabricsonline.com, how do I get it sent again?
20. Do we accept international credit cards?
21. How do I track my order(s)?
22. Some items are missing from my order, what should I do?
23. How do I cancel my order?
24. How can I locate my delivery depots?
25. Can I redirect my order somewhere else after i have placed my order?
26. Are you able to hold on to or reserve stock, once I have purchased it?
27. Why has my Order been cancelled?

Returns

1. How do I return an unwanted product or item?
2. How do I pack an item if I am returning it?
3. What is curtainfabricsonline.coms postal address?
4. Do I have to pay for the return of damaged/faulty items?
5. My order has arrived damaged, incomplete, or it is incorrect. What should I do?
6. If I buy a product and it then doesn't fit, can I return it?
7. I have received the wrong item or completely the wrong order what should I do?
8. How long does the refund back to my card take?
9. Do you refund to cards or store credit?
10. Why have I not received a refund?
11. I have not received a refund back to my card, why not?
12. Why is there a delayed refund to my credit card?

Delivery

1. When will my order be delivered?
2. What are the delivery options available and charges?
3. Where do you deliver?
4. What happens if I have not been available to receive delivery or have received a calling card?
5. My order has been returned to curtainfabricsonline.com, how do I get it sent again?
6. Does curtainfabricsonline.com use recycled packaging
7. If I am not at home when my goods are delivered will they just leave the parcel? Can I redirect my order somewhere else after I have placed my order?
8. Can I have my order delivered to an alternative address
9. Saturday Delivery
10. The stock delivery dates on my order keeps changing, why?
11. My parcel shows signed for but I have not received it, why?
12. Which delivery company do you use?
13. What happens if I input the wrong delivery address?
14. What are the delivery charges for the rest of the world
15. Can I collect from you?
16. Will my order be dispatched together?
17. Do you deliver to Ireland
18. Do you deliver to a PO Box address
19. Do you deliver to BFPO addresses
20. How can I locate my delivery depot?

Orders help topics | Returns help topics | Delivery help topics